Four years post-pandemic, U.S. Customs and Border Protection (CBP) reports improvements in Global Entry application processing times, despite facing an unprecedented surge in demand. The agency acknowledges that while progress has been made, the current wait times—ranging from four to six months—are still not ideal.
The Ongoing Challenge of Demand
The pandemic initially caused significant delays in Global Entry processing as travel rebounded and applications for renewals and new memberships surged. This "revenge travel" phenomenon led to backlogs in 2021 and 2022. However, as CBP began addressing these backlogs, a new challenge emerged: an historic influx of applications.
In early 2024, application levels reached new peaks, with some days seeing over 20,000 submissions, far surpassing pre-pandemic records. This has resulted in CBP processing a record 4.1 million Trusted Traveler applications last year, with projections nearing 5 million for this year.
Efforts to Improve Wait Times
Despite these challenges, CBP has made strides in reducing wait times. Currently, 80% of Global Entry applicants eligible for conditional approval receive it within two weeks, allowing them to schedule an interview sooner. Additionally, CBP has increased the number of interview slots to 150,000 nationwide over the next 90 days, significantly more than in previous years.
To further alleviate delays, CBP has implemented new strategies, such as releasing large sums of interview slots on the first Monday of each month and conducting appointment blitzes in areas with scarce availability. The Enrollment on Arrival program remains a viable option for conditionally approved travelers, allowing them to complete their interview upon international arrival at select airports.
Future Plans and Adjustments
CBP aims to continue improving the Global Entry application process by hiring more officers and possibly adjusting the program's cost to reflect the increased demand and operational needs. Starting in October, the application fee for a five-year membership will rise to $120, with children of applicants or members able to apply for free.
As CBP works towards streamlining the application process and expanding program membership, travelers can look forward to a more efficient and convenient Global Entry experience, reflecting the agency's commitment to enhancing customer service and security measures.
