British Airways has announced a comprehensive £7bn transformation plan, aiming to revolutionize every aspect of its business. The plan, revealed at the 'In the Skies' showcase event in London, includes over 600 modernization initiatives. Chairman and CEO Sean Doyle emphasized the airline's commitment to delivering a world-class customer experience, modernizing IT infrastructure, fostering pride among colleagues, focusing on sustainability, and enhancing on-time performance.
Key Highlights of the Transformation Plan: