As Southwest Airlines prepares to transition to an assigned seating policy, the National Association to Advance Fat Acceptance (NAAFA) has launched a petition urging the airline to retain its industry-leading Customer of Size policy. This request comes amid concerns that the new seating arrangement could adversely affect plus-sized and disabled travelers.
Current Policy Benefits
Under Southwest's current policy, passengers who encroach on a second seat can purchase two seats during booking and receive a refund for one seat after the flight. This system simplifies inventory management for the airline and ensures comfort for the passengers. Additionally, those who choose not to purchase a second seat can be accommodated at the gate without extra charge.
NAAFA's petition emphasizes the importance of maintaining these provisions. The organization argues that the policy is crucial for travelers who find airline aisles too narrow, as the current open-seating policy allows early boarding and easier access to seats near the front of the plane.
Implications of Assigned Seating
Southwest announced last week that it will end its open-seating policy, which has been in place for over 50 years, and shift to assigned seats starting next year. However, the exact date for this change has not been set.
"If Southwest does not create procedures that account for the need for customers of size and disabled people to arrange seating near the front of the cabin, accessibility for customers of size and disabled customers will be disappointingly limited by the new assigned-seating policy," NAAFA stated.
Call for Collaboration
NAAFA has requested that Southwest collaborate with them and other organizations representing plus-sized and disabled travelers during the development of the new seating policies. This collaboration aims to ensure that the needs of all passengers are considered.
Southwest, in an email on Monday, indicated that its upcoming seating policies are still under development and more details will be shared during a September investor day event.
Future Considerations
The transition to assigned seating represents a significant shift for Southwest Airlines, known for its unique open-seating policy. As the airline works on finalizing its new seating arrangements, the input from advocacy groups like NAAFA could play a crucial role in shaping a policy that accommodates the diverse needs of its passengers.
Travel enthusiasts and frequent flyers will be keenly watching the developments, as these changes could impact their travel experience significantly. Ensuring inclusivity and accessibility remains a priority, and Southwest's response to these concerns will be crucial in maintaining its reputation for customer service.
For more information and updates, visit Southwest Airlines and NAAFA.
